Cancellations & Refunds

If you've submitted a $1,000 deposit only

If you've submitted a $1,000 deposit to receive priority for upcoming retreats, you can request a refund at any time and receive a refund for the full amount of your deposit, minus a $30 payment processing fee. Payment processing fees are charged to us by our payment processor whenever we accept a payment, including payments where we issue a refund. We don't make any money from charging you a payment processing fee.
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If you have an intake call scheduled with a facilitator and do not attend the call (a "no-show") without providing us with at least 24 hours notice, a $150 fee will be deducted from your deposit in the case that you request a refund for your deposit.

If you've submitted full payment for a retreat and...

It's more than 60 days from the first day of your retreat

Option 1
If you've made the full payment and it's more than 60 days from the first day of your retreat and you need to cancel, we can provide a full refund, minus a 15% administration and payment processing fee. This fee is to cover the cost of the time of our facilitators and team.
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Option 2
If you've made the full payment and it's more than 60 days from the first day of your retreat, we can move you to another, future retreat at no additional cost. In this case, the full amount of your payment would go towards the cost of that future retreat.

It's less than 60 days, but more than 14 days, from the first day of your retreat

Option 1
If you've made the full payment and it's less than 60 days, but more than 14 days, from the first day of your retreat and you need to cancel, we can provide a full refund, minus a 25% administration and payment processing fee. This fee is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.
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Option 2
If you've made the full payment and it's less than 60 days, but more than 14 days, from the first day of your retreat, we can move you to another, future retreat for a $250 rebooking fee. In this case, the full amount of your payment would go towards the cost of that future retreat. The additional fee is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.

It's less than 14 days, but more than 3 days, from the first day of your retreat

Option 1
If you've made the full payment, it's less than 14 days but more than 3 days from the first day of your retreat, and you need to cancel, we can provide a 50% refund. The deducted amount is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.
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Option 2
If you've made the full payment, it's less than 14 days but more than 3 days from the first day of your retreat, and you need to postpone, we can move you to another, future retreat for a $500 rebooking fee. In this case, the full amount of your payment would go towards the cost of that future retreat. The additional fee is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.

It's less than 3 days from the first day of your retreat

Option 1
If you've made the full payment, it's less than 3 days from the first day of your retreat, and you need to cancel, we can provide a 25% refund. The deducted amount is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.
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Option 2
If you've made the full payment, it's less than 3 days from the first day of your retreat, and you need to postpone, we can move you to another, future retreat for a $1500 rebooking fee. In this case, the full amount of your payment would go towards the cost of that future retreat. The additional fee is to cover the cost of the time of our facilitators and team, and to account for the possibility that we may not be able to fill the spot we had reserved for you before the retreat starts.